Frequently asked questions
How long does delivery take?
Processing Time: 1–2 business days
Estimated Delivery Time: 3–5 business days after dispatch
Order Cut-off Time: 12:00 PM (GMT), London time
Delivery times may vary slightly depending on carrier volume and local delivery conditions, but most orders arrive within the timeframe above.
You will receive a tracking link via email once your order has been dispatched.
How can I track my order?
Yes, that`s possible via the Track Your Order page
Can I return my order?
You may return your order within 30 days from the date of delivery.
To be eligible for a return, please ensure that:
- The item is unused, unworn, and in its original condition
- All original packaging, tags, and accessories are included
- Proof of purchase (order ID or receipt) is available
Items that show signs of use, damage, or wear caused after delivery may not be eligible for return unless faulty.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay. All payments are securely processed and encrypted.
How much does shipping cost?
Shipping is free for all orders within the UK.
Still need help?
No worries, we’re here for you. Just send us a message at info@luzeva.com or contact us via the contact form, and our friendly support team will be happy to assist.
